Former Jackgreen customers transferred to retailers of last resort

On Friday 18 December 2009, Jackgreen International Pty Ltd was suspended from participating in the National Electricity Market after it was placed in voluntary administration by its board of directors.

Former Jackgreen electricity customers in Victoria will be transferred to Origin Energy, AGL or TRUenergy depending on the customer's address, under the Essential Services Commission's Retailer of Last Resort procedures.

In Victoria, Jackgreen has around 3,000 domestic customers.

Origin Energy, AGL and TRUenergy will be writing to former Jackgreen customers shortly to explain their new terms of supply and to ensure that customers receive full information and advice. Former Jackgreen customers will continue to receive uninterrupted electricity supply.

However, prices may change with a new retailer and customers may have to pay a one-off fee to maintain their supply.

If a customer wishes to enter into a contract with another retailer, they should contact that retailer, which will provide the information they need and arrange the transfer. The Your Choice website can provide information on choosing a new retailer and a list of alternative retailers.