Moving House

 Moving house can be a major undertaking and you want it to go smoothly. Forgetting to notify your electricity, gas and water company can cause serious unexpected problems such as:

• you being held responsible for energy or water used after you have moved out
• your name being reported to a credit referencing agency if you don’t pay your final account.

If you move in and don’t set up utility accounts, you might:

• have to pay a large back bill - your obligation to pay for energy and water starts as soon as you start using it
• experience unexpected disconnection of energy if the retailer doesn’t know someone new has moved into the property.

Follow these easy steps for a smooth move …

Moving Out

• Notify your current retailer at least three days before you move.
• Give a forwarding address where you can receive your final bill.
• Provide access to the meter.

Moving In

• Choose an energy retailer
• Find out which water retailer supplies your area 
• Request connection before you move. Allow at least:

- two days for an existing home
- 20 business days for energy
- 10 business days for water for a new home 

• Provide access to the meter.
• Do not turn the electricity or gas on or off yourself - always put your safety first.

For further information see Energy Facts: Moving House